As the rental property is booming, more and more people are starting to invest in vacation rental accommodations. And as the industry continues to grow, here are some important facts that every vacation rental owner should know to ensure success for many years to come:
Basic Amenities Should Always Be Offered To Guests
While it’s already a given that guests are entitled to basic amenities of your rental property, holding back on some conveniences is always a no-no. Though making it optional may be okay to repeat customers who are aware of the time-honored tradition, you also have to consider the massive influx of new customers who are looking for such comforts and features that they normally get while staying in a hotel.
And this actually shows in the online reviews as some guests are annoyed if a vacation rental fails to provide extra linens, toilet papers, soap, and even small bottles of shampoo because they usually expect to find these things once they rent a vacation property.
Failing to offer basic amenities can have a negative impact on bookings and can lead to bad reviews. If you’re looking for a great place to stay during your family vacation in Alabama, you can check out these Gulf Shores Rental Condos. You’re rest assured that these basic amenities will be provided for a relaxing and stress-free stay.
Listing Sites Value Quality Over Quantity
Always put in mind that quality is very important to first time vacation renters. And so listing sites prefer to include quality vacation properties with free photography to attract more traffic and entice them to avail of the properties they have listed.
All listing sites maintain the same reputation of quality. So if you want to gain more exposure to your target clientele and stand above the competition, then you should make efforts to improve the quality of your property immediately.
Be On Call
Vacationers expect you to offer assistance when they need it. Hence, a vacation rental owner should learn to provide a quick response when they inquire about bookings or addressing any concerns should be taken seriously. If you can address their issues immediately like if they need an extra bar of soap in minutes, then you’ll get positive reviews. But if they have to way for a couple of days for your response, then you’ll get a negative review.
Learn more if the vacation property is covered by insurance
Double check your policy to ensure that your rental property is covered and that it is operating legally. The terms of the policy should specifically indicate the details about short-term and long-term rent. In addition, the paperwork should always be updated to avoid any legal issues.
Don’t hesitate to give refunds
This may come as a surprise but allowing refunds can actually save you money. How is this possible? Well consider this: Even if the guest leave a negative review from the issue that he/she experienced with the rental property, your reputation is still not affected as other potential customers will know that you are willing to give refunds. And as a result, the influx of new customers is still the same. Plus, you won’t have to spend on legal fees and damages if the guest filed for a formal complaint.
Upfront Fees Are Always Recommended Compared To Sneaky Add-ons
And lastly, if the price of the vacation rental property is quoted at $1500 and then failing to inform the guest that there are extra fees for pets, pool heating, and etc. only to be charged later is a recipe for disaster. So it’s best to set the upfront price where the cost is already covered than to add extra fees as the guests will only feel “scammed” if you continue to do this.