When choosing the ideal home care solution, it is imperative that you get the right information and tips in selecting the right system. You simply can’t leave it up to luck as that will surely put your home care agency business at risk.
Whether you are putting up a new agency or simply looking to upgrade your outdated system, your decision will definitely have an impact on the success and the future of your business. So we advise you to go on with today’s post as we are going to provide some tips that you can follow in selecting the best home care software solutions for your agency.
What Are The Functions And Features The Home Care System Can Bring To Your Agency?
This is the primary key question that you’ll have to ask yourself. So we recommend that you sit down with your employees and make a list of the things you need before purchasing a new home care system.
For instance, try to find out if the software you want will have the following functions and features:
– Marketing and CRM
– HR Management
– Dynamic Scheduling
– Mobile App for users
– Caregiver Matching
– Visit Verification (EVV)
– Family Portal
Determining the essentials you need will ensure that you are going to the selection process properly. Also, the software vendor will be able to recommend the ideal home care solution based on the details you have on your list.
Moreover, we suggest that you go for a home care system that is designed with the best practices in mind. And more importantly, it should have a central, no-nonsense platform so you, your employees, and your clients will be able to use it easily. If you purchase a program that does not perform or it will not be easy to understand, then all the users (including you) may not have a great experience using the program in the long run.
Is It Scalable?
When choosing a new home care software platform either for new business setup or upgrading, you also have to look ahead and think about your agency’s future.
To be specific, you need to find a vendor who can tailor specific features and support your growth as your business progresses. Hence, you need to have a home care software solution that is scalable and does not have any limitations that might otherwise impede your ability to grow and succeed.
Having a vision helps you draw a path where you want your agency to go. So you need to use home care software that moves along with you every step of the way until you are able to reach your business goals.
Is The Software Integrative, Interoperable, And Adaptable?
The ability of the new software to be integrated with other systems that you are already using is also essential. So, it’s important to think about the compatibility of the new home care system to the programs you are already using such as Quickbooks (online accounting) merchant processing, background checking tools, earned wage access, etc.
Moreover, you also need to check on the interoperability based on the critical functionalities of the new system.
How Good Is The Vendor’s Level Of Customer Service?
We also suggest that you consider these questions as you are doing your research on the potential software vendors to fill in your home care system needs:
– Is it a client-focused vendor?
– Are they attentive in addressing the client’s concerns?
– What is the vendor’s average response time?
– What kind of software training will they provide?
– What kind of customer service do they offer?
In addition, the vendor should be available 24 hours a day 7 days a week so you can contact them immediately for any technical issues with your new software.
How Technically And Industry-Savvy Are The Developers Of The Home Care System?
The home care industry is very complex. And it’s also different from traditional home healthcare. Hence, it’s also crucial to know how savvy are the developers of the new home care management system that you are going to use.
In particular, go for a home care system that is developed based on solving the common industry issues as well as promoting the best practice for caregivers for a more efficient workflow.
And these are the tips you need to follow in selecting the best home care software solution for your agency.